I f your query is not answered below, please email . I am unable to attend a performance, is it possible to get a refund? Tickets are non-refundable. However, refund protection is available for purchase at the time of booking and we recomment that you include this in order to obtain a full refund of the ticket price should you or anyone in your party be unable to attend a performance due to injury, illness or adverse weather. This product is sold on behalf of a company called Secure My Booking ( www.securemybooking.com ) and the theatre does not deal with refunds directly. Please click here to read Booking Directs terms and conditions. If you have purchased refund protection and would like to make a claim, please click here . What evidence may be asked for as proof of a disability? When booking a disabled ticket you may be asked to show proof of your disability when arriving at the theatre. Accepted proofs of disability could be as follows: a copy of your Disability Living Allowance (DLA) or Attendance Allowance (AA), National Disabled Identifcation Card (DID). A Blue Badge is not considered acceptable proof. If a customer leaves during the performance why may they not be readmitted? If people were coming and going throughout a performance this would prove disruptive to both the actors on stage and the audience. We pride ourselves in providing an uninterrupted theatre experience. Can I bring my own food or drink in to the theatre? The Management reserves the right to conduct security searches and confiscate any item which in the opinion of the Management may cause danger or disruption to other persons at the Event or is one of the items not permitted in the Venue as listed in these Terms and Conditions. You shall not bring all or any of the following into the Venue: smoking materials; laser pens; animals (except guide dogs); your own food and drink; bottles, cans or glass containers; any item which the Management considers could be used as a weapon (including sharp or pointed objects such as knives); and illegal substances. The Management shall be entitled to confiscate any merchandise purchased outside the Venue. Alcohol may not be brought into the Venue and when purchased on the premises may only be consumed in authorised areas. Smoking within the Venue is strictly prohibited. The Management reserves the right to eject any person found smoking within the Venue without refund. Can I gain admission to the auditorium without a ticket? All patrons, irrespective of age, do require a ticket to gain access to the theatre. This may be printed or presented on a mobile phone, tablet etc. Can I bring children to a performance? Children over the age of 5 are welcome at the theatre, but this may be subject to individual production age restrictions due to content. If any age restrictions for productions apply, this information can be found on the events listing on our What's On page. All persons aged under 16 must be accompanied and sat next to the accompanying adult. They may not sit on their own within the auditorium. If children do have separate seats, entry may be refused. All patrons, regardless of age, must present a valid ticket to gain entry to the theatre. Please ensure that any children or infants for whom you are responsible also have a valid ticket. Your child should be able to sit unaided within the purchased seat. We do not allow children to be seated on an adult’s lap or babes in arms under any circumstances. Please note that the theatre does not offer baby changing facilities. Why can I not use recording equipment in the auditorium? As well as being disruptive to both the performers on stage and other audience members, the use of any form of recording equipment may be illegal and in breach of copyright legislation. What happens if my tickets do not arrive on time in the post? If you do not receive your tickets within 7 days, please call the Box Office and we will arrange for duplicate tickets to be left for collection when you arrive at the theatre on the day of the performance. We do not post out duplicate tickets. Why does the card holder have to be present when tickets are collected? The card holder should be present so we can check identification and therefore prevent potential fraud. No third party can collect tickets on behalf of someone else. If this causes a problem with your booking please contact the box office prior to your visit. Who can I contact regarding lost property? If you have any enquiries regarding lost property please refer to the contact details on our CONTACT   US page. Lost property will be kept for one month.