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© 2016 Brookside Theatre. All rights reserved.
IMPORTANT:   Please   note   that   entry   in   to   the   theatre   will   not   be   granted   without   a   valid,   physical   ticket;   i.e. tickets   must   be   printed   prior   to   your   visit   unless   you   have   opted   to   have   tickets   posted   to   you   at   the   time   of booking.   We   are   not   able   to   accept   tickets   presented   on   mobile   phones,   tablets   etc.   We   are   able   to   print   tickets   at the box office for an admin fee (see below). The   Brookside   Theatre   has   a   limited   number   of   wheelchair   spaces.   Patrons   requiring   wheelchair   allocated   spaces MUST   book   by   telephone   at   least   three   weeks   prior   to   an   event   and   we   are   unable   to   offer   these   spaces   to patrons using other walking aids, rollators etc. Online booking for wheelchair patrons is not currently available. Tickets   can   be   purchased   via   the   internet,   by   telephone,   post   and   in   person.   We   accept   cash,   cheque,   Visa   Credit   /   Debit, MasterCard,    Maestro    and    American    Express    payments.    We    have    a    returns    and    exchange    policy.    See    below    for    our conditions of sale, our house rules, and data protection policy. We   do   our   best   to   ensure   that   all   the   information   on   this   website   is   current   and   accurate.   However,   mistakes   can   occur,   so we   would   encourage   anyone   who   may   be   thinking   of   making   a   special   trip   based   on   information   displayed   on   the   website to   confirm   that   the   information   is   correct.   You   can   do   this   by   emailing   info@brooksidetheatre.com    or   by   telephone, 01708 755775. Booking Online Click   the   What's   On    link   to   view   the   shows   available,   choose   the   show   you   would   like   to   see,   then   click   'Book   Online'.   Our internet   sales   service   is   available   24   hours   a   day   via   our   secure   site.   All   internet   sales   are   bound   by   the   terms   and conditions of sale. If you have any difficulties, or would like assistance, with your online booking please contact us on 01708 755775. Visa Credit / Debit, MasterCard, Maestro and American Express are accepted for internet bookings. When booking online you have three delivery options available: > E-tickets for you to print on completion of your booking [FREE] > Standard post to your postal address [£1.50] > Collection from the box office at the event [£1] Click here   to login to your account. By telephone The box office telephone number is 01708 755775. A   24-hour   answerphone   is   in   operation   so   if   calling   outside   of   the   aforementioned   hours,   please   leave   a   short   message, name and contact number and one of our representatives will contact you. We accept Visa Credit / Debit, MasterCard, Maestro and American Express for telephone bookings. When booking by telephone you have three delivery options available: > E-tickets for you to print on completion of your booking [FREE] > Standard post to your postal address [£1.50] > Collection from the box office at the event [£1] In person While   we   recommend   that   tickets   are   purchased   either   online   or   by   telephone,   it   may   be   possible   to   purchase   tickets   in person.   Please   note,   however,   that   as   the   offices   are   not   always   manned,   when   calling   in   person   to   purchase   /   collect tickets it is advisable to telephone prior to your visit. On   performance   days   the   box   office   will   be   open   and   remain   so   until   the   stated   start   time   for   patrons   wishing   to   purchase tickets on the door although we do recommend advanced booking where possible. When booking in person we accept Visa Credit / Debit, MasterCard, Maestro and American Express. When booking in person you have two delivery options available: > E-tickets for you to print on completion of your booking [FREE] > Collection from the box office at the event [£1] Conditions of Sale Tickets booked for events at the Brookside Theatre are subject to the following conditions of sale: Tickets are not to be re-sold. The Management reserves the right to refuse admission. The    Management    reserves    the    right    to    amend    or    alter    the    programme    as    necessary    as    a    result    of    unforeseen circumstances. Latecomers   may   be   refused   admission   or   asked   to   wait   until   a   suitable   break   in   the   performance   before   being   admitted   to the auditorium. All   attendees   will   be   subject   to,   and   should   be   made   be   aware   of,   our   House   Rules.   In   respect   to   group   bookings,   the person   responsible   for   said   booking   will   ensure   that   the   House   Rules   are   acknowledged   and   adhered   to   by   all   members   of their party. Failure to do so may result in the entire group/party being refused entry or asked to leave. Safety and enjoyment The   Brookside   Theatre   reserves   the   right   to   refuse   admission   and   may   request   any   ticket   holder   to   leave   (taking   any   such appropriate   action   which   may   be   necessary   to   enforce   this   right)   before,   during   or   after   a   performance   if   it   considers   it   to be   necessary   or   desirable   to   do   so.   The   theatre   may   also,   on   certain   occasions,   conduct   security   searches   to   ensure   the safety of its patrons. Any person who declines to do so may be refused entry. Photography,   film   and   audio   recording   of   any   kind   is   strictly   prohibited,   unless   otherwise   notified.   Any   devices   used   for such activity may be confiscated at the ticket holder’s own risk. Latecomers   may   be   refused   admission   or   asked   to   wait   until   a   suitable   break   in   the   performance   before   being   admitted   to the auditorium. The Brookside Theatre is a no smoking venue. No alcohol may be consumed or brought on to the premises under any circumstances. Entry and re-entry are by ticket only. Food and drink from outside outlets may not be consumed in the venue. Verbal and/or physical aggression towards staff will result in refusal of entry or requirement to leave. Patrons   are   asked   to   refrain   from   prohibited   behaviour   in   the   venue.   This   can   include:   shouting,   swearing,   talking   through the   performance   and   any   other   behaviours   which   could,   in   the   reasonable   opinion   of   the   Management,   constitute   a source of danger, nuisance or annoyance to other customers and/or staff. Mobile phones and other electronic equipment must be silenced before entering the auditorium. Children must be accompanied by a responsible adult at all times. The   Brookside   Theatre   and   any   third   parties   authorised   by   the   theatre   may   carry   out   general   filming   and   sound   recording in   or   about   the   venue.   By   purchasing   tickets,   you   consent   to   you   and   your   party   being   included   in   and   to   the   commercial exploitation of such films and recordings without payment. Please note that strobe lighting, smoke effects and gunshots are sometimes used in productions. Should   you   experience   any   problem   while   visiting   the   Brookside   Theatre,   please   ask   any   member   of   staff   to   alert   the   Duty Manager   so   that   every   effort   can   be   made   to   resolve   the   issue   as   soon   as   possible.   Should   you   wish   to   make   a   written complaint, please email info@brooksidetheatre.com . If   you   would   like   to   share   a   great   Brookside   experience   with   us,   please   feel   free   to   join   us   on   Facebook,   Twitter   or   email info@brooksidetheatre.com . Cancellation, returns and refunds Tickets   are   non-refundable   except   as   expressly   set   out   as   below,   i.e.   once   tickets   have   been   purchased   money   cannot   be refunded. You   may   exchange   tickets   within   the   run   of   a   production   (i.e.   exchange   tickets   from   one   date   /   time   to   another)   up   to   48 hours prior a performance, subject to an administration fee of £3.00 and subject to availability. It   may   be   possible   to   resell   your   ticket(s)   up   to   48   hours   prior   to   a   performance   however   we   will   only   place   returns   on   sale after   all   other   tickets   for   the   performance   have   been   sold   and   can   offer   no   guarantee.   In   the   event   that   we   are   able   to resell the ticket(s) we will deduct 10% of the total amount taken and issue a cheque or cash for the remaining balance. We   reserve   the   right   to   make   alterations   to   the   advertised   time,   programme   and   cast   as   a   result   of   circumstances   beyond our   control.   If   there   is   a   material   change   to   the   content   of   the   performance   or   the   performance   is   cancelled,   you   may exchange   your   ticket(s)   for   an   alternative   performance   of   the   same   production   up   to   the   value   of   your   ticket(s)   (subject   to availability).   For   the   avoidance   of   doubt,   we   will   not   refund   the   cost   of   any   other   expenses   incurred   by   you   in   connection with   your   theatre   visit   or   that   would   be   deemed   a   side   effect   of   the   main   loss   or   damage,   including,   but   not   limited   to, travel and accommodation expenses. Data Protection Under   the   Data   Protection   Act   and   the   Privacy   Act,   we   have   a   legal   duty   to   protect   any   information   we   collect   from   you. Personal   data   you   give   will   be   used   exclusively   for   providing   you   with   the   information   or   service   that   you   have   requested. Once   you   have   booked   tickets   with   Brookside   Theatre   box   office   your   details   will   be   held   on   our   database.   From   time   to time we may send you information about Brookside Theatre and its programme of events. If   you   do   not   wish   to   receive   this   information,   please   tell   us   by   sending   an   email .   We   do   not   pass   any   of   your   personal data to outside organisations and / or individuals. Whilst   every   effort   is   made   to   protect   the   security   of   your   data   we   acknowledge   that   mistakes   are   sometimes   made.   If   you would like to discuss our data protection policies further, please call 01708 755775.
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HOW TO BOOK
The Brookside Theatre is a  non-profit organisation and all events are  staged to raise money for the Romford War  Memorial Social Club (Reg. Charity No.  206748)
MOST WELCOMING THEATRE 2015 Regional Winner
SPECIAL AWARD  For contribution to the arts in Essex
IMPORTANT:   Please   note   that   entry   in   to   the   theatre   will   not   be granted    without    a    valid,    physical    ticket;    i.e.    tickets    must    be printed   prior   to   your   visit   unless   you   have   opted   to   have   tickets posted   to   you   at   the   time   of   booking.   We   are   not   able   to   accept tickets   presented   on   mobile   phones,   tablets   etc.   We   are   able   to print tickets at the box office for an admin fee (see below). The    Brookside    Theatre    has    a    limited    number    of    wheelchair spaces.    Patrons    requiring    wheelchair    allocated    spaces    MUST book   by   telephone   at   least   three   weeks   prior   to   an   event   and   we are   unable   to   offer   these   spaces   to   patrons   using   other   walking aids,   rollators   etc.   Online   booking   for   wheelchair   patrons   is   not currently available. Tickets   can   be   purchased   via   the   internet,   by   telephone,   post   and   in person.    We    accept    cash,    cheque,    Visa    Credit    /    Debit,    MasterCard, Maestro   and   American   Express   payments.   We   have   a   returns   and exchange    policy.    See    below    for    our    conditions    of    sale,    our    house rules, and data protection policy. We   do   our   best   to   ensure   that   all   the   information   on   this   website   is current    and    accurate.    However,    mistakes    can    occur,    so    we    would encourage    anyone    who    may    be    thinking    of    making    a    special    trip based   on   information   displayed   on   the   website   to   confirm   that   the information       is       correct.       You       can       do       this       by       emailing info@brooksidetheatre.com   or by telephone, 01708 755775. Booking Online Click   the   What's   On    link   to   view   the   shows   available,   choose   the show   you   would   like   to   see,   then   click   'Book   Online'.   Our   internet sales    service    is    available    24    hours    a    day    via    our    secure    site.    All internet sales are bound by the terms and conditions of sale. If   you   have   any   difficulties,   or   would   like   assistance,   with   your   online booking please contact us on 01708 755775. Visa   Credit   /   Debit,   MasterCard,   Maestro   and   American   Express   are accepted for internet bookings. When booking online you have three delivery options available: > E-tickets for you to print on completion of your booking [FREE] > Standard post to your postal address [£1.50] > Collection from the box office at the event [£1] Click here   to login to your account. By telephone The box office telephone number is 01708 755775. A   24-hour   answerphone   is   in   operation   so   if   calling   outside   of   the aforementioned    hours,    please    leave    a    short    message,    name    and contact number and one of our representatives will contact you. We   accept   Visa   Credit   /   Debit,   MasterCard,   Maestro   and   American Express for telephone bookings. When     booking     by     telephone     you     have     three     delivery     options available: > E-tickets for you to print on completion of your booking [FREE] > Standard post to your postal address [£1.50] > Collection from the box office at the event [£1] In person While   we   recommend   that   tickets   are   purchased   either   online   or   by telephone,   it   may   be   possible   to   purchase   tickets   in   person.   Please note,    however,    that    as    the    offices    are    not    always    manned,    when calling    in    person    to    purchase    /    collect    tickets    it    is    advisable    to telephone prior to your visit. On   performance   days   the   box   office   will   be   open   and   remain   so   until the   stated   start   time   for   patrons   wishing   to   purchase   tickets   on   the door although we do recommend advanced booking where possible. When   booking   in   person   we   accept   Visa   Credit   /   Debit,   MasterCard, Maestro and American Express. When booking in person you have two delivery options available: > E-tickets for you to print on completion of your booking [FREE] > Collection from the box office at the event [£1] Conditions of Sale Tickets   booked   for   events   at   the   Brookside   Theatre   are   subject   to   the following conditions of sale: Tickets are not to be re-sold. The Management reserves the right to refuse admission. The     Management     reserves     the     right     to     amend     or     alter     the programme as necessary as a result of unforeseen circumstances. Latecomers    may    be    refused    admission    or    asked    to    wait    until    a suitable    break    in    the    performance    before    being    admitted    to    the auditorium. All   attendees   will   be   subject   to,   and   should   be   made   be   aware   of,   our House   Rules.   In   respect   to   group   bookings,   the   person   responsible for   said   booking   will   ensure   that   the   House   Rules   are   acknowledged and   adhered   to   by   all   members   of   their   party.   Failure   to   do   so   may result in the entire group/party being refused entry or asked to leave. Safety and enjoyment The   Brookside   Theatre   reserves   the   right   to   refuse   admission   and may   request   any   ticket   holder   to   leave   (taking   any   such   appropriate action   which   may   be   necessary   to   enforce   this   right)   before,   during   or after   a   performance   if   it   considers   it   to   be   necessary   or   desirable   to do   so.   The   theatre   may   also,   on   certain   occasions,   conduct   security searches   to   ensure   the   safety   of   its   patrons.   Any   person   who   declines to do so may be refused entry. Photography,     film     and     audio     recording     of     any     kind     is     strictly prohibited,    unless    otherwise    notified.    Any    devices    used    for    such activity may be confiscated at the ticket holder’s own risk. Latecomers    may    be    refused    admission    or    asked    to    wait    until    a suitable    break    in    the    performance    before    being    admitted    to    the auditorium. The Brookside Theatre is a no smoking venue. No   alcohol   may   be   consumed   or   brought   on   to   the   premises   under any circumstances. Entry and re-entry are by ticket only. Food   and   drink   from   outside   outlets   may   not   be   consumed   in   the venue. Verbal   and/or   physical   aggression   towards   staff   will   result   in   refusal of entry or requirement to leave. Patrons   are   asked   to   refrain   from   prohibited   behaviour   in   the   venue. This      can      include:      shouting,      swearing,      talking      through      the performance     and     any     other     behaviours     which     could,     in     the reasonable    opinion    of    the    Management,    constitute    a    source    of danger, nuisance or annoyance to other customers and/or staff. Mobile    phones    and    other    electronic    equipment    must    be    silenced before entering the auditorium. Children must be accompanied by a responsible adult at all times. The    Brookside    Theatre    and    any    third    parties    authorised    by    the theatre    may    carry    out    general    filming    and    sound    recording    in    or about   the   venue.   By   purchasing   tickets,   you   consent   to   you   and   your party   being   included   in   and   to   the   commercial   exploitation   of   such films and recordings without payment. Please    note    that    strobe    lighting,    smoke    effects    and    gunshots    are sometimes used in productions. Should    you    experience    any    problem    while    visiting    the    Brookside Theatre,   please   ask   any   member   of   staff   to   alert   the   Duty   Manager   so that    every    effort    can    be    made    to    resolve    the    issue    as    soon    as possible.   Should   you   wish   to   make   a   written   complaint,   please   email info@brooksidetheatre.com . If    you    would    like    to    share    a    great    Brookside    experience    with    us, please     feel     free     to     join     us     on     Facebook,     Twitter     or     email info@brooksidetheatre.com . Cancellation, returns and refunds Tickets   are   non-refundable   except   as   expressly   set   out   as   below,   i.e. once tickets have been purchased money cannot be refunded. You    may    exchange    tickets    within    the    run    of    a    production    (i.e. exchange   tickets   from   one   date   /   time   to   another)   up   to   48   hours prior   a   performance,   subject   to   an   administration   fee   of   £3.00   and subject to availability. It   may   be   possible   to   resell   your   ticket(s)   up   to   48   hours   prior   to   a performance    however    we    will    only    place    returns    on    sale    after    all other   tickets   for   the   performance   have   been   sold   and   can   offer   no guarantee.   In   the   event   that   we   are   able   to   resell   the   ticket(s)   we   will deduct   10%   of   the   total   amount   taken   and   issue   a   cheque   or   cash   for the remaining balance. We    reserve    the    right    to    make    alterations    to    the    advertised    time, programme   and   cast   as   a   result   of   circumstances   beyond   our   control. If   there   is   a   material   change   to   the   content   of   the   performance   or   the performance   is   cancelled,   you   may   exchange   your   ticket(s)   for   an alternative   performance   of   the   same   production   up   to   the   value   of your   ticket(s)   (subject   to   availability).   For   the   avoidance   of   doubt,   we will   not   refund   the   cost   of   any   other   expenses   incurred   by   you   in connection   with   your   theatre   visit   or   that   would   be   deemed   a   side effect   of   the   main   loss   or   damage,   including,   but   not   limited   to,   travel and accommodation expenses. Data Protection Under   the   Data   Protection   Act   and   the   Privacy   Act,   we   have   a   legal duty   to   protect   any   information   we   collect   from   you.   Personal   data you     give     will     be     used     exclusively     for     providing     you     with     the information    or    service    that    you    have    requested.    Once    you    have booked   tickets   with   Brookside   Theatre   box   office   your   details   will   be held    on    our    database.    From    time    to    time    we    may    send    you information about Brookside Theatre and its programme of events. If    you    do    not    wish    to    receive    this    information,    please    tell    us    by sending   an   email .   We   do   not   pass   any   of   your   personal   data   to outside organisations and / or individuals. Whilst   every   effort   is   made   to   protect   the   security   of   your   data   we acknowledge   that   mistakes   are   sometimes   made.   If   you   would   like   to discuss    our    data    protection    policies    further,    please    call    01708 755775.
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HOW TO BOOK
The Brookside Theatre is a  non-profit organisation and all events are  staged to raise money for the Romford War  Memorial Social Club (Reg. Charity No. 206748)
© 2016 Brookside Theatre. All rights reserved.
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Box Office 01708 755775  I  General Enquiries info@brooksidetheatre.com