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FAQ

If your query is not answered below, please email.   Why can't I see a seating plan when I book online? Currently   the   theatre   operates   an   unreserved   seating   policy   which means    that    once    the    doors    open,    1    hour    prior    to    the    stated performance   time,   you   can   select   the   seats   you   wish   to   sit   in.   The only   time   the   theatre   makes   special   arrangements   for   seating   is   for wheelchair patrons. If   you   are   visiting   the   theatre   in   a   large   party   and   wish   to   be   seated together   or   require   a   specific   seat,   i.e.   an   aisle   seat,   we   advise   that you    arrive    at    the    theatre    no    later    than    30    minutes    before    the performance start time. What is the procedure for latecomers? We    will    do    our    best    to    accommodate    patrons    who    arrive    late, however   this   depends   on   the   availability   of   seats   close   to   the   entry routes   and   the   policy   with   each   production,   as   obviously   we   cannot be disruptive to the actors on stage or the audience. Evening   performances   start   at   8pm,   Saturday   matinee   performances start   at   2.00pm.   Doors   open   1   hour   prior   to   the   performance   start time. Please ensure you leave sufficient time to get to the theatre.   What     evidence     may     be     asked     for     as     proof     of     a disability? When   booking   a   disabled   ticket   you   may   be   asked   to   show   proof   of your    disability    when    arriving    at    the    theatre.    Accepted    proofs    of disability    could    be    as    follows:    a    copy    of    your    Disability    Living Allowance    (DLA)    or    Attendance    Allowance    (AA),    National    Disabled Identifcation   Card   (DID).   A   Blue   Badge   is   not   considered   acceptable proof. If   a   customer   leaves   during   the   performance   why   may they not be readmitted? If    people    were    coming    and    going    throughout    a    performance    this would   prove   disruptive   to   both   the   actors   on   stage   and   the   audience. We pride ourselves in providing an uninterrupted theatre experience. Can    I    gain    admission    to    the    auditorium    without    a printed ticket? All   patrons   do   require   a   printed   ticket   to   gain   access   to   the   theatre and   we   are   unable   to   accept   tickets   presented   on   mobile   phones, tablets   etc.   Please   ensure   that   if   you   choose   the   'e-ticket'   option   as your   chosen   delivery   methods   when   booking,   that   you   print   out   your tickets   and   have   these   with   you   when   you   attend.   If   you   book   online, you   can   access   your   tickets   at   any   time   clicking   here,   entering   your username   and   password,   selecting   the   booking   reference   and   clicking 'Print Tickets'. Why     can     I     not     use     recording     equipment     in     the auditorium? As   well   as   being   disruptive   to   both   the   performers   on   stage   and   other audience   members,   the   use   of   any   form   of   recording   equipment   is illegal as it in breach of copyright. Can I bring a baby to a performance? In   the   interest   of   public   safety   and   the   enjoyment   of   other   patrons, we   would   recommend   that   babies   are   not   brought   in   to   the   theatre.   If this   is   unavoidable,   due   to   insurance   regulations   and   the   legal   venue capacity,   we   do   not   offer   a   'lap   seat'   option   and   all   members   of   the public, irrespective of age, are required to hold a valid ticket. Please note that the theatre does not offer baby changing facilities.

The Brookside Theatre is a  non-profit organisation and all events are  staged to raise money for the Romford War  Memorial Social Club (Reg. Charity No. 206748)

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