FAQ

If your query is not answered below, please email . What is the procedure for latecomers? We will do our best to accommodate patrons who arrive late, however this depends on the availability of seats close to the entry routes as you may be asked by ushers to sit in alternative seating until a suitable break in the performance or the interval, as we cannot be disruptive to the actors on stage or the audience. Evening performances start at 8pm, Saturday matinee performances start at 2.00pm. Doors open 1 hour prior to the performance start time. Please ensure you leave sufficient time to get to the theatre. What evidence may be asked for as proof of a disability? When booking a disabled ticket you may be asked to show proof of your disability when arriving at the theatre. Accepted proofs of disability could be as follows: a copy of your Disability Living Allowance (DLA) or Attendance Allowance (AA), National Disabled Identifcation Card (DID). A Blue Badge is not considered acceptable proof. If a customer leaves during the performance why may they not be readmitted? If people were coming and going throughout a performance this would prove disruptive to both the actors on stage and the audience. We pride ourselves in providing an uninterrupted theatre experience. Can I gain admission to the auditorium without a ticket? All patrons, irrespective of age, do require a ticket to gain access to the theatre. This may be printed or presented on a mobile phone, tablet etc. Can I bring children to a performance? Children over the age of 5 are welcome at the theatre, but this may be subject to individual production age restrictions due to content. If any age restrictions for productions apply, this information can be found on the events listing on our What's On page. All persons aged under 16 must be accompanied and sat next to the accompanying adult. They may not sit on their own within the auditorium. If children do have separate seats, entry may be refused. All patrons, regardless of age, must present a valid ticket to gain entry to the theatre. Please ensure that any children or infants for whom you are responsible also have a valid ticket. Your child should be able to sit unaided within the purchased seat. We do not allow children to be seated on an adult’s lap or babes in arms under any circumstances. Please note that the theatre does not offer baby changing facilities. Why can I not use recording equipment in the auditorium? As well as being disruptive to both the performers on stage and other audience members, the use of any form of recording equipment may be illegal and in breach of copyright legislation. What happens if my tickets do not arrive on time in the post? If you do not receive your tickets within 7 days, please call the Box Office and we will arrange for duplicate tickets to be left for collection when you arrive at the theatre on the day of the performance. We do not post out duplicate tickets. Why does the card holder have to be present when tickets are collected? The card holder should be present so we can check identification and therefore prevent potential fraud. No third party can collect tickets on behalf of someone else. If this causes a problem with your booking please contact the box office prior to your visit. Who can I contact regarding lost property? If you have any enquiries regarding lost property please refer to the contact details on our CONTACT US page. Lost property will be kept for one month.