FAQ

If your query is not answered below, please email. What is the procedure for latecomers? We will do our best to accommodate patrons who arrive late, however this depends on the availability of seats close to the entry routes as you may be asked by ushers to sit in alternative seating until a suitable break in the performance or the interval, as we cannot be disruptive to the actors on stage or the audience. Evening performances start at 8pm, Saturday matinee performances start at 2.00pm. Doors open 1 hour prior to the performance start time. Please ensure you leave sufficient time to get to the theatre. What evidence may be asked for as proof of a disability? When booking a disabled ticket you may be asked to show proof of your disability when arriving at the theatre. Accepted proofs of disability could be as follows: a copy of your Disability Living Allowance (DLA) or Attendance Allowance (AA), National Disabled Identifcation Card (DID). A Blue Badge is not considered acceptable proof. If a customer leaves during the performance why may they not be readmitted? If people were coming and going throughout a performance this would prove disruptive to both the actors on stage and the audience. We pride ourselves in providing an uninterrupted theatre experience. Can I gain admission to the auditorium without a printed ticket? All patrons do require a ticket to gain access to the theatre. This may be printed or presented on a mobile phone, tablet etc. Why can I not use recording equipment in the auditorium? As well as being disruptive to both the performers on stage and other audience members, the use of any form of recording equipment may be illegal and in breach of copyright legislation. Can I bring a baby to a performance? In the interest of public safety and the enjoyment of other patrons, we would recommend that babies are not brought in to the theatre. If this is unavoidable, due to insurance regulations and the legal venue capacity, we do not offer a 'lap seat' option and all members of the public, irrespective of age, are required to hold a valid ticket. Please note that the theatre does not offer baby changing facilities.